You will need a client account to access this portal services On the homepage, click on "Sign up" to access the form.

The "Username" and "Email" fields must be unique and won't be authorized if already used in another account.

The address you define will be the default one for billing and shipping. You can change them when updating your account.

A mail was sent to you to confirm your account creation. You will be able to connect after clicking it.

Once connected you can see your account informations by clicking on "My account".

From this page, you can click on "Update" to modify your profile.

To ask for a wiping of your handsets, click on "Service request" from the Homepage

On the dedicated page, you have 2 options to trigger your service request. First one through sending an Excel file listing the devices to be treated. Second option going through filling a web form.

Excel file :

On the import form, choose the desired process type (Memory wipe/Device data reinitialization) then select the Excel file listing your devices by clicking on "Choose a file". A free comment field allows you to add a message to Erase4Good teams if needed.

The excel file must list at least the model and the brand of each device. However, we encourage you to fill in as many details as possible for an optimal processing of your devices. You can download a template of the file to be filled in by clicking on the link "Download a template of the file to be filled in" located below the import button. You can also send us your own file if it contains the necessary information.

Web form :

On the request form, the minimum informations required are : the desired process type (Memory wipe/Device data reinitialization) and the number of items per device's type (Smartphone, Tablet, Laptop, Other).

If possible, do estimate the weight of each type to and the number of items per operating system. Those optional fields will help the smooth running of our processes.

Once your request sent, you'll receive an email from our team.

Below, you will be able to see the registered addresses for your account. The shipping address registered during creation was automatically applied to your billing address. You will be able to modify them on your account pages : on the profile update interface.

Please ensure the handsets sent are well protected.

Erase4Good will diagnose the state of your handsets in order to maximise its reuse. Our team systematically seeks the best environmental income while processing our client's equipment. If you wish to force the destruction of some of the handsets, make sure to indicate it directly on the sent items so that we can sort them out at reception.

Once your equipment properly described, we will establish the service quote.

You can access all your documents on your document space. To access it, click on "My documents" from the Homepage.

On this page, each line correspond to a service request. You will find your quotes, bills and generated certificates. You can download them by clicking on the icone.

The status will show you if actions are to be implemented on your en :

{#
• Quote :
  • Pending signature
  • Vérification de la signature
  • Signed
#}
• Bill :
  • Pending payment
  • Paid

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Download my certificates

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Processus Erase4Good